Refund Policy

This Refund Policy explains how refunds work for credits purchased on Yudzu.

1. Credits

Yudzu runs on prepaid credits. You buy credits (minimum purchase $10) and they are consumed as you run AI generation and rendering that uses our provider keys. Credits do not expire while your account is in good standing.

2. Refund of unused credits

You may request a refund of your unused credit balance within 14 days of purchase. Approved refunds are returned to your original payment method. Credits that have already been consumed by completed runs are non-refundable, because the underlying AI and rendering costs have already been incurred on your behalf.

3. Bring-your-own-key usage

When you use your own AI provider keys, you are billed directly by those providers. Yudzu does not charge for that usage and cannot refund charges made by third-party providers.

4. Failed or faulty runs

If a run fails due to a fault on our side and consumed credits, contact us and we will re-credit the affected amount. Runs that fail due to invalid inputs, your own keys, or third-party provider outages are handled case by case.

5. How to request a refund

Email support@yudzu.com from your account email with your request and, where relevant, the transaction reference. We aim to respond within 5 business days. Refunds are processed through our payment provider and may take additional time to appear depending on your bank.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a chargeback.

7. Statutory rights

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law.